Faq

Question Answers

Frequently Asked Questions

• Who Is The French Laundry?

  The French Laundry is a professional laundry service provider founded in Mumbai. They offer a range of services including washing, dry cleaning, ironing, and special care for delicate fabrics. They are known for their commitment to quality cleaning, using eco-friendly products, and providing convenient pickup and delivery services. Their mission is to redefine the laundry experience by offering exceptional care and convenience. If you have any more questions or need assistance, feel free to ask!

• What is your turnaround time for laundry services?

  Our standard turnaround time is 24 to 36 hours from the time of pickup. For urgent requests, we offer express services at an additional cost. Please contact us for more details.

• What services does The French Laundry offer?

  The French Laundry offers a range of professional laundry services, including washing, dry cleaning, ironing, and special care for delicate fabrics. We also provide pickup and delivery services for your convenience

• What areas do you serve?

  The French Laundry currently serves Mumbai and surrounding regions. If you’re unsure whether we cover your area, please contact us to confirm.

• Do you charge on kg basis ?

  Yes, we charge on kg basis for laundry washing with a minimum load of 4kg.

• What if i have just 1 or 2 kg of laundry ?

  1 or 2 kg of clothes for laundry will the charged the same as for the minimum load of 4 kg.

• How do I pay ?

  We accept only cash payment for now.

• How do I place an order for laundry services?

  You can place an order by visiting our website and selecting the services you need. Once you’ve made your selections, schedule a pickup time, and our team will handle the rest. You can also contact us directly via phone or email for assistance

• Do you mix clothes ?

  Every customers clothes are washed separately and that is why we take minimum load of 4 kg.

• How do you ensure the safety and care of my clothes?

  We use advanced cleaning techniques and eco-friendly detergents to ensure your clothes are treated with the utmost care. Our team is trained to handle a wide range of fabrics, and we follow strict quality control measures to maintain high standards.

• How much do my clothes weigh ?

  Shirt: 250 – 300 g
  T-shirt: 100 – 200 g
  Jeans: 600 – 800 g
  Trouser: 400 – 600 g
  Salwaar / Churidar: 200 – 400 g
  Cotton Pant 450 – 500 g
  Ladies Tshirt 100 – 150 g
  Kurtha 120 – 150 g
  Dupatta 120 – 150 g
  Leggings 150 – 180 g
  Scarf 50 – 80 g
  Track Pant 250 – 300 g
  Shorts 200 – 250 g

• Do you separate whites and colors ?

  We wash whites separately with warm water and we also check for color bleeding in colored clothes.

• Do you also provide Dry Cleaning ?

  Yes, we do offer Dry Cleaning service. Prices based on unit quantity.